Privacy Policy
Last updated on 15 October 2026
Welcome to Operonia (“Operonia”, “we”, “our” or “us”).
Operonia is an AI-enabled Content Operations Consultancy that helps founder-led direct-to-consumer (D2C) and ecommerce businesses build structured, AI-assisted content operations systems.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://operonia.com, contact us, book a consultation, or otherwise interact with our services.
We respect your privacy and aim to handle personal information responsibly, transparently and only for legitimate business purposes.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent or other legal basis required under applicable law..
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
1.1 Information You Provide Directly
When you submit an enquiry, contact us, or request a consultation, we may collect:
Name and professional title.
Business email address and other contact details you choose to provide.
Company name, website URL and business information.
Information about your content operations, business objectives, challenges and requirements.
Messages, questions, feedback and other information included in your communications.
Any additional information you voluntarily provide when engaging with our services.
Please avoid submitting confidential business information, sensitive personal information or personal data relating to third parties unless it is necessary for the services and you are authorised to share it.
1.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
IP address and general location derived from it.
Browser type, operating system and device information.
Pages visited, referring URLs and interactions with website content.
Visit timestamps, session information and website performance data.
Cookie identifiers and similar technical information, where applicable.
We use this information to maintain website security, understand website performance and improve the visitor experience, subject to applicable consent requirements.
1.3 Information from Third-Party Sources
We may receive professional or business information from publicly available sources, business directories, professional networking platforms or service providers when relevant to our business-to-business activities.
Where required by law, we will provide appropriate information about such processing and respect applicable rights and objections.
2. How We Use Your Information
We may use personal information for the following purposes:
Responding to enquiries: To answer questions, discuss potential projects and communicate with prospective clients.
Scheduling consultations: To arrange discovery calls, strategy sessions or other requested meetings.
Providing services: To understand client requirements, deliver consultancy services and manage business relationships.
Improving our website: To evaluate performance, identify technical issues and improve usability and content.
Business communications: To send relevant service-related updates, proposals, project communications and administrative notices.
Marketing: To share relevant insights, resources or business updates where permitted by law.
Security and fraud prevention: To protect our website, systems, communications and business operations.
Legal compliance: To meet applicable legal, regulatory, contractual and record-keeping obligations.
Establishing or defending legal claims: Where necessary to protect our legitimate rights and interests.
We will not use personal information for purposes materially different from those described here without providing any notice or obtaining consent where required.
3. Artificial Intelligence and Automated Tools
AI-assisted workflows are part of Operonia’s consultancy model. We may use artificial intelligence and automation tools to support activities such as research, content operations, workflow analysis, documentation, project coordination and service delivery.
Where personal information is processed through these tools:
We aim to share only the information reasonably necessary for the relevant task.
We take reasonable steps to avoid including unnecessary personal or confidential information in prompts and inputs.
We assess relevant service providers and their data-handling practices when selecting tools.
Information may be processed by third-party AI providers in accordance with their applicable terms, privacy policies and our contractual arrangements.
We do not intend to use personal information collected through our website to train our own AI models unless we have an appropriate legal basis and provide any required notice or obtain any required consent.
AI-generated outputs may be reviewed or used by our team as part of service delivery. We do not intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing of website enquiry information.
If a client engages us to build or operate AI-assisted workflows involving personal data, the applicable data-processing arrangements may be addressed separately in the relevant contract or data-processing agreement.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and measure performance.
These technologies may include:
Essential technologies: Required for website functionality, security or other necessary operations.
Analytics technologies: Used to understand traffic patterns and how visitors interact with the website.
Preference technologies: Used to remember settings or preferences, where applicable.
Marketing technologies: Used for marketing measurement or advertising, if implemented.
The actual technologies used depend on our website configuration and third-party integrations.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. How We Share Information
We do not sell personal information to third parties in exchange for money.
We may disclose information in the following circumstances:
5.1 Service Providers
We may share information with trusted providers that support our operations, such as:
Website hosting and website-building platforms.
Business email and communication providers.
Consultation scheduling and contact-form services.
Analytics and website performance providers.
AI and automation platforms.
Project management, document storage and productivity tools.
Professional advisers, including legal, accounting and compliance advisers.
These providers may process information on our behalf or in accordance with their own applicable privacy terms, depending on their role and the services provided.
5.2 Clients and Project Partners
When necessary to deliver an agreed service, we may share relevant information with a client, its authorised representatives, or approved project partners, subject to applicable contractual and legal obligations.
5.3 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights and safety, investigate suspected fraud, or establish or defend legal claims.
5.4 Business Transfers
If Operonia undergoes a merger, acquisition, restructuring or transfer of business assets, relevant information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.
6. International Data Transfers
Operonia may work with clients and service providers located in countries other than India, including the United States and the United Kingdom.
As a result, personal information may be transferred to, stored in or accessed from other jurisdictions, depending on the services used and the nature of the engagement.
Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to implement the required measures.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes and meeting legal obligations.
Retention periods may vary depending on the type of information and the context in which it was collected.
For example:
Enquiry information may be retained for a reasonable period to respond to requests and manage potential business relationships.
Client and project records may be retained for the duration of the engagement and any additional period required for legitimate business or legal purposes.
Technical logs and analytics information may be retained according to the relevant provider's settings and our operational requirements.
Information may be retained for longer where required by law or necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Depending on the nature of the information and the systems involved, these measures may include access restrictions, account security controls, secure service providers and appropriate internal procedures.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we aim to handle information responsibly and respond appropriately to suspected security incidents.
9. Your Privacy Rights
Depending on your location and the laws applicable to our processing activities, you may have rights concerning your personal information.
These rights may include:
Requesting access to personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of personal information where legally applicable.
Withdrawing consent where processing is based on consent.
Objecting to or requesting restrictions on certain processing activities.
Requesting information about how your personal information is used or shared.
Requesting a copy of certain information in a portable format, where applicable.
Lodging a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.
India
Individuals whose personal data is processed by Operonia may have rights under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, and applicable rules, to the extent in force and applicable to the relevant processing.
Requests may be submitted using the contact details provided in Section 15.
United Kingdom and European Economic Area
Where the UK GDPR, EU GDPR or other applicable privacy legislation applies, individuals may have additional rights under that legislation, subject to its requirements and exceptions.
Where applicable, individuals may also contact the relevant supervisory authority if they believe their personal information has been handled unlawfully.
10. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, platforms or services.
These third parties operate under their own privacy policies and terms. We do not control their independent data-handling practices and encourage you to review their privacy notices before providing personal information.
The inclusion of a third-party link does not constitute an endorsement of that provider's privacy practices.
11. Children's Privacy
Operonia's website and consultancy services are intended for businesses and professional audiences, not children.
We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law. If we become aware that we have collected personal information unlawfully, we will take appropriate steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
13. Contact and Privacy Requests
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us using the details below.
Business name: Operonia
Website: https://operonia.com
Email: hello@operonia.com
Please include “Privacy Request” in the subject line of your email and describe your request clearly. We may ask for additional information to verify your identity before responding.
We will handle requests in accordance with applicable law and within the relevant statutory time limits.